Please inspect and count each piece of SOQI Bed when you receive your merchandise and keep all original packaging for return or exchange. If you are not satisfied with your HTE purchase, please call CSR for a Return/Exchange request within 14 calendar days of receiving your order. All return items for SOQI Bed Set should be packed in the original, unmarked packaging including any accessories, manuals, documentation and registration that belong to the SOQI BED product. HTE will assess a 30% restocking fee on any opened hardware or accessory. PLEASE be advised that shipping handling fee will not be refunded.